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General Statement of Duties


Performs routine work in the safe and efficient operation of a County transit passenger vehicle to transport and assist citizens to designated locations on assigned routes.


Distinguishing Features of the Class


An employee in this class drives and operates a passenger vehicle on fixed routes to transport passengers to and from their homes, medical facilities, county agencies and other designated locations.  Work includes driving and operating transit vans on an assigned route schedules that may vary on a daily basis; performing pre- and post-trip vehicle inspections to identify damaged or defective equipment; assisting elderly, disabled and transportation deprived citizens to and from medical appointments, employers, county agencies and other designated locations; safely operating wheelchair lift and tie downs; and enforcing rules of operation and conduct to ensure safety of the passengers.  Work also involves completing and maintaining daily records, logs and reports including vehicle inspection reports, fuel logs, arrival and departure time documentation, and mileage logs.  Work requires a special understanding of the needs and behavior of clients served.  The work subjects the employee to inside and outside environmental conditions, fumes and gases.  Duties may expose the employee to human body fluids thus the work is subject to OSHA requirements on blood borne pathogens. Work is performed under general supervision and is evaluated based on the safe and efficient operation of the vehicles, records and reports, and client feedback.


Duties and Responsibilities


Essential Duties and Tasks

Conducts pre- and post-operational inspection of the transit vehicle in accordance with departmental regulations to ensure proper functioning; performs safety checks of equipment; completes daily vehicle checklist; removes refuse; and prepares vehicle for routes.

Drives and operates multi-passenger vans and other transit vehicles safely through traffic on assigned routes in accordance with traffic laws and departmental regulations to transport passengers to and from destinations including out-of-county trips for medical appointments.

Operates the disability wheelchair lifts to assist handicapped individuals in boarding, riding and exiting in a safe manner; secures wheelchairs, seatbelts and mobility devices on the vehicle.

Performs equipment inspection and minor servicing of vehicles including maintaining fuel levels and tire pressure; lubricating wheelchair lifts; ensures wipers, lights, brakes, etc. are operating properly; reports status and needs of the vehicle for maintenance and safe operation.

Communicates with transit dispatcher over two-way radio.

Responds to customers’ questions regarding routes, directions, and fares.

Completes accident and incident records; maintains operational records including number of passengers, times, mileage and other required information on forms.

Contacts dispatcher regarding circumstances that may affect service such as heavy traffic, road hazards, road obstructions and various emergencies.

Cleans vehicles on a daily basis; washes vehicles, vacuums, sweeps and mops inside of vehicles; and cleans windows.

Reports hazardous or dangerous conditions along routes and at passenger loading zones including unusual traffic, delays and accidents, road conditions, obstructions, and construction.


Adheres to safety rules, regulations, policies and procedures to ensure the well-being of customers and passengers.

Attends required training to ensure knowledge of job requirements and for safety.


Additional Job Duties

Performs other related work as required.


Recruitment and Selection Guidelines


Knowledge, Skills and Abilities

Considerable knowledge of State and local traffic and highway safety rules and regulations and of the precautions necessary to avoid accidents.

Working knowledge of the safe and efficient operation of vehicles, vehicle safety rules and regulations and related equipment used in a public transit program.

Working knowledge of the geographical layout of the County and the surrounding counties.

Skill in the safe operation of driving transit vehicles under a variety of environmental conditions (rain, fog, etc.).

Skill in customer service excellence and collaborative conflict resolution.

Ability to safely operate vehicles and equipment efficiently.

Ability to communicate courteously and effectively with passengers including special populations such as the elderly and disabled.

Ability to read and understand written materials (training materials, departmental rules, DMV Handbook, etc.).

Ability to understand and carry out oral and written instructions.

Ability to accurately complete and maintain departmental various forms and records including incident reports and route sheets.

Ability to read, interpret and respond to traffic signs and signals.

Ability to establish and maintain effective working relationships with supervisors, coworkers, customers and the general public.

Willingness to work a flexible and irregular schedule and to assist on a variety of established routes that may vary on a daily basis.


Physical Requirements

Must be able to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and performing repetitive motions.

Must be able to perform heavy work exerting up to 100 pounds of force occasionally; and/or up to 50 pounds of force frequently; and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Must possess the visual acuity to operate vehicles safely, perform visual vehicle inspections, and maintain simple records.


Desirable Education and Experience

Graduation from high school and considerable public driving experience, or an equivalent combination of education and experience.

Special Requirement

Possession of a valid class North Carolina Driver’s License.


Special Note:  This generic class description gives an overview of the job class, its essential job junctions, and recommended job requirements.  However, for each individual positions assigned to this class, there is available a completed job questionnaire with a physical abilities checklist which can give further details about that one specific position.  Those documents should be reviewed before initiating a selection process.  They can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.







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