EMERGENCY MEDICAL SERVICES MANAGER
General Statement of Duties
Performs difficult administrative and technical work planning, organizing, and supervising the emergency medical services for the County.
Distinguishing Features of the Class
An employee in this class plans, organizes, and directs the activities of the emergency medical services for the County. Work involves budget preparation and administration, personnel staffing and training, equipment maintenance oversight, development and implementation of policies and procedures, and regulatory management and compliance for the division. Work requires long and short-range planning for staffing, equipment, supplies, and technology and strong knowledge of trends, liability issues, and rapidly changing medical sciences and protocols. Work involves a broad scope of public contacts, a variety of technical and detailed knowledge, and independent initiative and judgement. The employee is subject to hazards in the emergency medical services work including working in both inside and outside environmental conditions, extreme temperatures, hazardous fumes, dusts, odors, mists, and gases and working in close quarters. Work may expose the employee to human blood or body fluids and thus the job is subject to the OSHA requirements on blood borne pathogens. Work is performed under the general supervision and is evaluated through conferences, results of work, reports, and public feedback.
Duties and Responsibilities
Essential Duties and Tasks
Plans, organizes and manages the activities of emergency medical services program and staff; coordinates procedures and regulations with agencies served; maintains up to date procedures manual for employees and agencies served; coordinates services with a wide variety of other emergency service providers including fire, telecommunications, hospitals and others; participates in emergency service response as needed.
Assists the Director with planning, organizing and directing the delivery of emergency services for the County including developing and updating the County’s emergency medical services plan and County First Responder Program; may serve as Command Staff during disasters in the EOC.
Researches, recommends and purchases needed vehicles, equipment, medical supplies, and technology; ensures security of medications; serves as Power of Attorney for Schedule II and I medications as needed; ensures proper purchasing procedures are followed.
Supervises and participates in the hiring, orientation, training, work assignment, and performance coaching and evaluation of staff; oversees staffing schedules and training programs.
Develops and recommends capital and operating budget requests in collaboration with EMS supervisors and departmental management; oversees and participates in purchasing of equipment, materials, and supplies; monitors and administers the approved budget; coordinates efforts for billing and collections; identifies and leads in developing and administering grants.
Responds to complaints, questions, and information about the services; supervises and participates in investigation of specific issues; responds to major medical emergency incidents; develops and administers community service programs for citizens, businesses and other groups.
Assures the maintenance, completion and quality control of records, reports, and other information required in this field.
Supervises the maintenance of emergency medical facilities, vehicles, equipment, supplies and materials.
Coordinates the billing of services to ensure cost recovery and accuracy.
Leads and participates in development with other staff of medical and response protocols and SOPs; assures compliance with laws, rules, and regulations such as OSHA, FCC, third party standards, local ordinances and federal or state legislation.
Develops methods for evaluation of programs and systems designed to help with better resource management.
Additional Job Duties
- Fills in for supervisory or shift staff, as necessary.
- Instructs in a variety of EMS training and other related programs.
- Attends conferences, training classes, meetings and reads literature to remain current with new
- trends and development in the field.
- Serves on a variety of committees for the County.
- Performs related duties as required.
Recruitment and Selection Guidelines
- Knowledges, Skills and Abilities
- Thorough knowledge of federal, state, and local laws, policies, procedures, and regulations pertaining to emergency medical and other related services.
- Thorough knowledge of emergency medical practices and procedures.
- Considerable knowledge of public management practices including planning, budgeting, purchasing, personnel, and related supervisory requirements.
- Considerable knowledge of the application of technology to the division.
- Considerable knowledge of modern and effective supervisory principles and practices including motivation, communication, leadership, performance coaching and evaluation.
- Knowledge of laws and regulations related to staff supervision.
- Knowledge of County personnel, budgeting, and purchasing policies and procedures.
- Skill in collaborative conflict resolution, teamwork and customer service excellence.
- Ability to interpret, explain, and apply a wide variety of policies, procedures, and regulations.
- Ability to prepare reports and make effective public presentations and plan and conduct training programs.
- Ability to analyze situations and services and react quickly, effectively, and professionally in emergency situations.
- Ability to use sound judgement and determine best options and decisions for handling emergency matters.
- Ability to plan and organize work to meet deadlines and governmental requirements.
- Ability to establish and maintain effective working relationships with law enforcement agencies, volunteer fire services, public officials, hospitals, schools, and general public.
- Ability to plan, supervise, monitor, and direct a division operating in multiple locations 24/7.
- Ability to communicate effectively in oral and written forms.
Must be able to perform the physical life functions of climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, talking, and hearing.
Must be able to perform very heavy work exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.
Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, do extensive reading and use measurement devices.
Desirable Education and Experience
Graduation from an accredited college or university with a degree in public or business administration or related field and considerable supervisory experience in emergency medical services ; or an equivalent combination of education and experience.
- Possession of a valid North Carolina driver’s license and Emergency Vehicle Driver certification.
- Certification by the State as a Paramedic.
- Possession of NIMS ICS 100, 200 700, and 800 within six months of employment.
- Prefer possession of NIMS ICS 300, and 400.
- Ability to report to the EOC during emergency situations in an acceptable amount of time
Application for Employment may be downloaded from the County’s website at http://www.greenecountync.gov/. Completed applications and resume can be mailed to Brock Kearney, Emergency Services Director, 312 SE Second St, Snow Hill NC 28580 or emailed to email@example.com. This position does not have a closing date, the first review of applications will occur after October 19, 2022. Only candidates selected for an interview will be contacted. Greene County is an Equal Opportunity/Affirmative Action/Drug-Free Employer